Internet connectivity issue on MacBook Pro with Quantum Fiber service

I upgraded to a newer operating system, and that did not help. What else can cause this issue?


[Re-Titled by Moderator]


MacBook Pro 13″, macOS 10.15

Posted on Dec 29, 2024 11:31 PM

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Posted on Jan 17, 2025 6:53 AM

Your RSSI (raw signal level is an good -57 dB, where -40 I=s right next to your Router, and -75 is unusably low. so you are NOT too far away form your router.


Using two antennas and a modulation pattern with 64 patterns per signalling interval, you have attained a respectable 527 M bits/secs speed.


You have connected on the 5 GHz band, using an 80 MHz channel centered around channel 35, using 802.11ac rules.


This does not appear to be a Mac hardware issue, and not likely a Router issue.


But if you connection is slowing from time-to-time through the day, or getting even slower and disconnecting, that could be caused by other nearby Routers using the same channel. When they start a big data transfer, it could knock you off the air.


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The usual way we do this with ONE Router and No boosters is the set the Router to "automatic" channel selection. Then when the Router powers up, it listens momentarily to what is already on the air, and adjusts to the least-busy channel.


it is not an accident that every debugging procedure starts with "cycle the power to your Router."


The next level we can use is to use the SCAN tool in Wireless Diagnostics to look around at what is visible over the air around the Mac. This has the advantage of showing what is seen at the Mac, which may be slightly different than what is seen at the Router(s).


this is what it looks like:


(drag and drop on Preview to see larger, or make your own)


Click on the channel column to sort by channel. This tells you the nominal channel in use, but every channel also spreads up and down the channel numbers, depending in its channel width. For example, channel 36 at 80 MHz wide spreads to engulf everything up to channel 48. You may need to look up the spectrum spread with some tables, available online. Or post back here and readers can look those up for you.




40 replies

Jan 22, 2025 8:40 AM in response to Grant Bennet-Alder

We've done both of those things several times. That helps for a while and then the problem comes back. The longest connection has been about an hour. But after reconnecting, the computer stays connected for 10 - 20 minutes, and then the connection drops again. This is so annoying. Quantum Fiber has reset the system remotely too, and this has not solved the issue either. I'm about to call in again and ask that a technician come to our house and look at all of the connections and settings. So far nothing has helped us find a permanent fix.

Jan 23, 2025 2:32 PM in response to Grant Bennet-Alder

A few days ago the system accidentally got unplugged at the wall connection, and we had to reboot/reconnect to the Quantum Fiber service. That seemed to correct the issue for a while - the problem computer actually stayed connected for more than 2 solid hours. However the connectivity problem reoccured later that day, and continues to plague us. I have called QF customer support several times since then, they supposedly reset some of the settings from their side, and we still have problems staying online - online connection holds for between 20/30 minutes sometimes, and less than 5 minutes other times.

Currently the IP address is 192.168.0.8 and the Router is set at 192.168.0.1. Exactly how would I “assign myself a new manual IP address close to but not identical to the current one?” And what does DHCP actually mean?

Again - Thank you for your expertise and suggestions to help us resolve this issue.

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Internet connectivity issue on MacBook Pro with Quantum Fiber service

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