iPad user guide inaccurate

I followed the directions below to the letter and I am still unable to bring up search in apple mail on my iPad Pro v.4 11”. I’m on the latest version of the OS. Do the people who write these user guides even check to see if what they say is accurate?


From User Guide:

Search for text in an email

  1. Go to the Mail app  on your iPad.
  2. Swipe down from the middle of a mailbox to reveal the search field.
  3. Tap the search field and type the text you’re looking for.
  4. Choose between searching all mailboxes or the current mailbox above the results list.
  5. Tap search, then tap a message in the results list to read it.


iPad Pro, iPadOS 18

Posted on Jan 12, 2025 9:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 12, 2025 10:03 AM

I'm unable to find any issues with the described Mail Search function. Ensure that you have updated to the most recent version of iPadOS - at the time of writing, this being iPadOS 18.2.1.


If you continue to experience difficulties, begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple



2 replies
Question marked as Top-ranking reply

Jan 12, 2025 10:03 AM in response to Wet Baloney

I'm unable to find any issues with the described Mail Search function. Ensure that you have updated to the most recent version of iPadOS - at the time of writing, this being iPadOS 18.2.1.


If you continue to experience difficulties, begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple



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iPad user guide inaccurate

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