Apple Card purchase protection for missing item
I made an online purchase with my Applecard and never received the item. Will Apple Card help me?
[Re-Titled By Moderator]
iPhone 12 Pro Max, iOS 18
The first step is to always at least try to resolve the issue by contacting the merchant. If the merchant fails to resolve the issue in a satisfactory manner, open a dispute with Goldman Sachs Bank. The Apple Suppirt article in linked to below explains how with step by step instructions.
How to report a transaction issue or dispute a charge to your Apple Card - Apple Support
>>How Apple Card disputes are handled
- After a dispute is received, it can take up to two complete billing cycles, but no more than 90 days, to resolve.
- When your dispute begins processing, a confirmation email is sent to your Apple Account email address.
- You may receive a temporary credit for the disputed amount.
- While your dispute is being investigated, you aren't required to pay the disputed amount or any related interest charges.
Goldman Sachs may contact you by email to request additional information about your dispute.<<