Unable to perform Erase on Brand new Sandisk SSD

Question

Level 1

4 points

Unable to perform Erase on Brand new Sandisk SSD

I purchased a 1TB ssd for my Mac Air 2020. It does show up in Disk Utility but I am unable to Erase it(to reformat it and make it accessible).

I took it to Maple store, where they tried to connect it to their Macbook Air both 2017 and 2020 models, and it worked. So they formatted it at their end but it still isn't accessible and when I try Erase in Disk Utility it would show an error "failed to erase"(will attach screenshot of the same).

My question is - What changes can I make in my Mac so that I can use this SSD?

MacBook Air 13″, macOS 15.2

Posted on Jan 21, 2025 9:06 PM

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Answer 1

HWTech

Level 9

62,342 points

Jan 22, 2025 7:37 PM in response to Sandisk_SSD

It appears you are erasing the top level item which is the physical drive.

FYI, here is an Apple article showing how to erase the whole physical drive:

Erase and reformat a storage device in Disk Utility on Mac - Apple Support

Try booting into Safe Mode to see if that will allow you to successfully erase the physical drive. If you can erase it while booted into Safe Mode, then most likely you have some third party software installed which is interfering with the normal operation of macOS.

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Answer 2

kaz-k

Level 9

50,454 points

Jan 21, 2025 9:22 PM in response to Sandisk_SSD

Hi,

Did you try other ports to connect your SSD?

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Answer 3

Sandisk_SSD Author

Level 1

4 points

Jan 21, 2025 9:31 PM in response to kaz-k

Thanks for replying.I have 2 c-type ports on my Mac and yes I tried both. Also I have an hp ssd of 1TB and that shows up… Meaning the ports are working fine.

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Answer 4

Jan 22, 2025 6:57 AM in response to Sandisk_SSD

Are you trying this action at the device top level or at a volume level? Use the top level.

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