Unable to connect apps to the Apple TV app

I spoke too soon. It only allowed me to connect one app.

eventually had a chat with apple support and it turned out to be a mismatch between Apple ID and streamer company accounts. Once I made sure the streaming accounts had the same email account as the Apple ID connected to AppleTV+ it worked fine.

tvOS 18.2 (2024-12-11) had a “data syncing issue”, which was fixed in tvOS 18.2.1 (2025-01-16). Please verify that you are updated.

About Apple TV 4K and Apple TV HD software updates - Apple Support

Update your Apple TV - Apple Support

Updating to 18.3 fixed this issue for me.

I just did a complete reset and update and that fixed the problem.

I did a full reset and software update, and it appeared to be fixed, until other users logged back in. opening and switching back to my profile and all the apple tv app connections are lost again and we have infinite loading wheel when clicking to re-connect. This for me seems to be an issue with the behaviour of app connections when switching user profiles. Apple tv app is unusable.

Cancel my Apple TV subscription

Posting here won’t do that. You have to cancel your account yourself or contact their technical support.

If you have an iPhone, make sure you backup everything first and transfer your contact to your SIM card as your iPhone will stop working.

It was only a couple of days ago (19/20 May 2025) that my AppleTV app asked me to reconnect previously connected streaming apps. I use a few different email addresses for my streaming apps, and never my Apple ID email address. Your reply tells me that, for some reason, Apple wants to have my Apple ID email address as the contact email for all my streaming apps. This feels almost invasive, and does not feel right to me, I’m not changing anything. I’ll forego the “Continue to Watch” feature. The AppleTV app is becoming increasingly unsatisfactory.

Marilynhepler wrote:

Cancel my Apple TV subscription

To cancel an Apple TV+ subscription, do as any one of these describes (pick one):

- On any of your Apple devices: How to cancel a subscription from Apple - Apple Support

- On the Apple TV box: Manage subscriptions on Apple TV - Apple Support

- On the web: How to cancel Apple TV+ - Apple Support

- On third party devices with the Apple TV app: Manage subscriptions in the Apple TV app - Apple Support

- On a PC with iTunes or the Apple TV app: Use a Windows PC to cancel subscriptions from Apple - Apple Support

I updated to appletv OS18.2.1 and still have connection issues with iPlayer, mubi, etc

Still an issue for me too even tho I have tvOS 18.3 installed. It is frankly a disaster - Spple TV is unusable until this issue is fixed. Any new on when it might be?

Have you had any luck with this issue yet, I am on 18.3 and it still doesn’t work, really trying to avoid reset