Level 1

13 points

Unable to connect apps to the Apple TV app

I have an A1625 (64 GB) Apple Tv running tvOS 18.2.

Recently I am unable to navigate from the Apple TV app to any other media streaming apps, such as iPlayer, despite the fact they were until recently connected just fine.

When in the Apple TV app and I click on programs in one of these other apps I am presented with a message like "Connect BBC iPlayer to the Apple TV app. In the Apple TV app, you'll get one watchlist and personalised recommendations for all the apps you've added. BBC Player will share what you watch with Apple using the Apple Account "address@email.com"."

When I select "Connect" I get the spinning in progress icon and there it stays indefinitely.

I am able to open and use all these apps just fine from the app screen.

I have tried restarting the device, and uninstalling and reinstalled the apps, but to no avail.

Can anyone suggest a way to connect these apps to Apple TV again?

Thanks.

Apple TV HD, tvOS 18

Posted on Jan 24, 2025 4:52 AM

Top-ranking reply

Aventho

Level 1

14 points

Posted on Mar 20, 2025 9:32 AM

I spoke too soon. It only allowed me to connect one app.

eventually had a chat with apple support and it turned out to be a mismatch between Apple ID and streamer company accounts. Once I made sure the streaming accounts had the same email account as the Apple ID connected to AppleTV+ it worked fine.

View in context

Similar questions

26 replies

44gest

Level 1

4 points

Mar 14, 2025 12:16 PM in response to Stront

I updated the os and reset and it still gives me the wheel of death

Mar 20, 2025 9:17 AM in response to Stront

I cant go into my apple app on my tv. When i clck on it , it wants to dign me up and im already a subscriber

Mar 20, 2025 9:19 AM in response to Stront

I already did, i cant use my apple subscription on my tv.

Mar 20, 2025 9:20 AM in response to Stront

HELP ME

Aventho

Level 1

14 points

Mar 20, 2025 9:26 AM in response to Marilynhepler

3 posts in less than a minute. Let people have a chance to answer before you go into panic mode.

Aventho

Level 1

14 points

Mar 20, 2025 9:27 AM in response to Marilynhepler

You need your go into your Apple TV settings to enter your account detsils to get AppleTV+ to be activated.

44gest

Level 1

4 points

Apr 19, 2025 9:46 AM in response to Stront

Each update has fixed the problem but only for a day or do…

ammie_s

Level 1

8 points

May 3, 2025 5:33 AM in response to Stront

I'm having the same issue on all my 3 x apple tv devices and I'm running 18.4. Still trying to connect all of my apps gives me the spinning in progress icon and there it stays indefinitely...

44gest

Level 1

4 points

May 3, 2025 6:45 AM in response to Stront

After many temporary repairs via each update the latest update seems to have fixed it dare to say permanently?

May 5, 2025 4:41 AM in response to Stront

Please cancel my Apple account

May 23, 2025 1:26 PM in response to UsernameCommunity1

By way of update, just recently updated Apple TV to v18.5. No change. Fine after restarting, until profiles changed then back to square 1. Still not fixed!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to connect apps to the Apple TV app