How do I fix conflicting iCloud storage and backup status for WhatsApp on iPhone

younis39 wrote:

the problem no one give you any solution . and even they give me appointment for phone call but no one call or even postpone the appointment .

You do have a discrepancy in the screenshots you have provided. The first screenshot shows the name of the device being "iPhone" and the second screenshot shows the name of the device as "update". This could be from a previous backup or due to a previous upgrade of the phone. I have not seen a problem with support not following up with a phone call, but surely you can contact them again or schedule an appointment at an Apple Store if you have one nearby.

Genius Bar Reservation and Apple Support Options - Apple

WhatsApp does have an issue with improperly reporting the amount of storage needed for the backup and acknowledges the bug here:

To ensure that WhatsApp works properly, make sure that your phone has storage space available. You can view how much space WhatsApp takes up on your device and free up storage by deleting items. It's possible that there might be a difference in the storage usage noted by your WhatsApp app and iPhone. This is mainly because of the difference in the way WhatsApp calculates storage vs your iPhone.

https://faq.whatsapp.com/5503646096388294/?cms_platform=iphone&helpref=platform_switcher

And they recommend the storage space needed should be at least 2 times than what they claim the size is:

• Your available iCloud account and iPhone storage is at least 2.05 times bigger than the size of your backup.

https://faq.whatsapp.com/481135090640375/?cms_platform=iphone&helpref=platform_switcher

Unfortunately, Meta is known for providing updates that contains bugs. That explains why there are 10 updates for WhatsApp in just the last month. They are counting on their users for being bug testers, but at the same time, limit the ability of the users to easily convey the problems they experience with them.

In your phone, go to iCloud

click on saved to iCloud - see all

you'll see all your apps

make sure whatsapp is OFF

does this help?

I have just had a related experience - I think there must be some sort of bug to do with the latest whatsapp and iCloud.

My WhatsApp started crashing on launch as soon as I updated to version 25.2.83

The only thing that stopped whatsapp crashing was disabling "synch to iCloud"

I've lost my entire whatsapp history. Also it took me three days to figure the problem out and I have no idea what messages I got during that time.

Contact WhatsApp for support with their app, it is not an Apple product.

that is really hard to do. They respond with a very generic and helpful list of suggestions and then close the ticket.

Sorry to hear - it’s really frustrating, and I agree it is a bug on their side. It can really disrupt your life, and there is absolutely no support from them.