Why is Face ID failing after updating to iOS 18.3.1?
Updated to 18.3.1 yesterday, and today Face ID fails every time. Anyone else? Is there a fix?
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That's awesome news! Was it repaired at an Apple Store?
Question marked as
I wanted to give everyone an update... I couldn't get this resolved so I scheduled a Genius appointment.
They confirmed they couldn't get it to work... some speculation that the front-facing sensors for Face ID were about to fail, and that the 18.3.1 update might have just taken them over the edge. I'm not sure if I totally buy that, but they were able to resolve my issue by replacing the physical hardware part. They did the repair in an hour while I waited. Very professional and also very quick repair in my opinion.
The two sensors at play are not the clear front facing camera we use for selfies, but rather the two dark colored lenses to the left of the earpiece/speaker.
Again 12 Pro Max with AppleCare, here's what they replaced:
TrueDepth Camera, iPhone 12 Pro Max
Item Number: 661-23799
Cost without AppleCare $169.00
The "TrueDepth camera" on an iPhone 12 Pro Max refers to the front-facing camera used for facial recognition technology, known as Face ID, which captures detailed depth data of your face to securely unlock your phone; it is a 12MP camera on the iPhone 12 Pro Max.
I had this repaired 5 days ago and everything is still working great.
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Never had an issue and now my 12 pro max Face ID has stopped working after the most recent update.
TheReal702 wrote:
Updated to 18.3.1 yesterday, and today Face ID fails every time. Anyone else? Is there a fix?
[Re-Titled by Moderator]
Thank you !
So basically the only option remaining is an iOS update.
Another thing that I noticed is that when trying to take a picture in portrait mode with the front camera, I constantly get “Move Closer” message. Does this happen to anyone else?
Take picture is okay for me.
Updated to the same software and my Face ID doesn’t work either, not sure how to fix it. I have the iPhone 13 Pro Max
I have a 15Plus. This did not work for me. After using my passcode to turn off Stolen Device Protection- -it still asked for Face ID.
This is great news. I will update my wife’s iPhone 13 and see if this to sorts her Face ID out too 🤞🏻
Just updated to 18.3.2
this didn’t fix it. I was really hoping it would.
I have an iPhone 16 Plus and just did software update to 18.3.1 and face id is still not working. Did you have to do something special for it to work?
I have tried all the suggestions and nothing has worked. I was fine until 18.3.2.
If anyone can help, please let me know.
Just did the update and my Face ID won’t work whatsoever and shuts off when I try to reset it. On top of that, my passcode for my online banking won’t work and I’m ******
What do you mean with mode?
Focus Modes
Why is Face ID failing after updating to iOS 18.3.1?