Updated to 18.3.1 yesterday, and today Face ID fails every time. Anyone else? Is there a fix?
[Re-Titled by Moderator]
I wanted to give everyone an update... I couldn't get this resolved so I scheduled a Genius appointment.
They confirmed they couldn't get it to work... some speculation that the front-facing sensors for Face ID were about to fail, and that the 18.3.1 update might have just taken them over the edge. I'm not sure if I totally buy that, but they were able to resolve my issue by replacing the physical hardware part. They did the repair in an hour while I waited. Very professional and also very quick repair in my opinion.
The two sensors at play are not the clear front facing camera we use for selfies, but rather the two dark colored lenses to the left of the earpiece/speaker.
Again 12 Pro Max with AppleCare, here's what they replaced:
TrueDepth Camera, iPhone 12 Pro Max
Item Number: 661-23799
Cost without AppleCare $169.00
The "TrueDepth camera" on an iPhone 12 Pro Max refers to the front-facing camera used for facial recognition technology, known as Face ID, which captures detailed depth data of your face to securely unlock your phone; it is a 12MP camera on the iPhone 12 Pro Max.
I had this repaired 5 days ago and everything is still working great.
update - got me an alternative iPhone 11 - same issue as my original 11, that had ‘NO’ issues before 18.3.1 come on Apple - trillion dollar org?
Sorry. My error. I just realized the problem was with a Mac OS update, not iOS, but really the same problem can develop no matter the hardware.
same for me
Gosh I was so sad but after seeing everyone is craving for this I am feeling little better
Oh I thought I screwed something up myself...but yes, I had not updated to the latest iOS until a day or two ago...and since then, my Face ID stopped working. I'm on an iPhone 12 mini (by choice)
Your pỏ nust
TheReal702 wrote:
Updated to 18.3.1 yesterday, and today Face ID fails every time. Anyone else? Is there a fix?
[Re-Titled by Moderator]
Contact your local news as Software controls Hardware. They know their update caused the issue, otherwise, we wouldn't see so many people with the same result.
Contact your local news as Software controls Hardware. They know their update caused the issue, otherwise, we wouldn't see so many people with the same result.
My Face ID is not working
Mine’s still not working ever since the update. Also noticed there is a significant delay when taking photos using the front camera.
Me too
My Face ID stopped working after 18.3.1 was installed on my iPhone XS Smax
Same here, I have an iPhone 12 Pro
Not working and is not letting to fix it, I receive the message “FACE ID IS NOT AVAILABLE, TRY LATER”
Same here need an solution asap even tried to reset it but I couldn’t I have 12mini
I have an IPhone 14 and my Face ID quit working after update 18.3.1 and won’t let me reset. Is there another update? I’ve tried the suggestions and nothing works.
Why is Face ID failing after updating to iOS 18.3.1?
