Why is Face ID failing after updating to iOS 18.3.1?
Updated to 18.3.1 yesterday, and today Face ID fails every time. Anyone else? Is there a fix?
[Re-Titled by Moderator]
Don’t you get the option to use the iPhone passcode?
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I wanted to give everyone an update... I couldn't get this resolved so I scheduled a Genius appointment.
They confirmed they couldn't get it to work... some speculation that the front-facing sensors for Face ID were about to fail, and that the 18.3.1 update might have just taken them over the edge. I'm not sure if I totally buy that, but they were able to resolve my issue by replacing the physical hardware part. They did the repair in an hour while I waited. Very professional and also very quick repair in my opinion.
The two sensors at play are not the clear front facing camera we use for selfies, but rather the two dark colored lenses to the left of the earpiece/speaker.
Again 12 Pro Max with AppleCare, here's what they replaced:
TrueDepth Camera, iPhone 12 Pro Max
Item Number: 661-23799
Cost without AppleCare $169.00
The "TrueDepth camera" on an iPhone 12 Pro Max refers to the front-facing camera used for facial recognition technology, known as Face ID, which captures detailed depth data of your face to securely unlock your phone; it is a 12MP camera on the iPhone 12 Pro Max.
I had this repaired 5 days ago and everything is still working great.
122 replies
Yes, same with me - no issues before 18.3.1 reset everything - same issues
After updated to 18.3.1 yesterday,(13 pro max) today Face ID fails every time. Is there a fix?
Thank you for your question. The answer is 'Yes'. However, do you know how many utilities are tied to Face ID? Let's simplify: It's not an iPhone without the Face ID feature.
Thank You so much for the IOS education analogy. It will certainly benefit me moving forward.
You're very welcome, always here for a fellow Apple fan! :)
Face ID front camera not working after update 18.3.1 before this update everything is good please solve this issue
Good
i didn’t now
i have this issue too
I update my phone software 18.3.1 on 16 pro max.
I am unable to see my Face ID option in setting
how it will be appear
Correction, sensor is actually working. There are certain angles that you have to look into. To see if the sensor is working. But I still can’t set up face id.
I reset FaceID and turned off and on as recommended but didn’t work for me.
Same issue with me. After installing iOS 18.3.1 Face ID stopped working. I turned it off and I have been unable to set it up again
This didn't work for me.
Why is Face ID failing after updating to iOS 18.3.1?