Attempting to Migrate Purchases from a Secondary Account to a Primary, but failing.

So, for more than a decade, I had two appleid's: apple@gushi dot org, and later, when icloud became a thing, I was told that an apple id was an id ending in me.com, so I created one there too.


This worked well, for a long time, but for some reason, things like homepods would always complain of not being able to play my library. At Apple's advice (after many support calls), I started just buying things under my new, all-in-one apple id. Besides, with Apple Music, I didn't have to worry quite as much about my purchases. I copied all my original media out to my new account with iTunes match. I added my old ID to family sharing (also at apple's advice), just so I still had access to things like Movies i had bought.


But there would always be purchases I didn't want to make twice, so I had to remember "oh, right, go into family sharing to watch any movie I bought before 2020 or so". It's only a couple dozen movies. I've even considered just buying them all over again, just to make life simpler, but the principle of the thing annoys me.


Recently, apple provided a way to do this migration, but with a list of prerequisites, detailed in this knowledge base: Migrate purchases from one Apple Account to another Apple Account - Apple Support A second KB article covers what exactly happens when you do this, here: About migrating Apple Account purchases between accounts - Apple Support


Naturally, when I tried it, I signed into my old appleid on my current-OS phone...and it failed. With this error:



Like the Backstreet Boys say: TELL ME WHY.


This is a *really terrible error*. It doesn't tell me if this is something I can fix or not. I also suspect that, with this being a new feature, not all the bugs have been worked out. However, I tried reading up on things, and one thing stuck out to me:


There's directly conflicting info between the two KB articles about if the two accounts can have library data associated with them. Have a look:



and



Also, the warning about "You can’t migrate purchases if you’ve set your Apple One subscription to provide iCloud storage to a third, different account." does not make sense. I have the 2TB plan, and my whole family uses it. That's the whole point of the premium plan!


What I *think* is going on here is that this process only exists for people who, up till this point, have *exclusively* only used their "secondary" account for the itunes store and the app store. Not for people like me who made the switch a year or more ago, and are just trying to avoid having to use the "family sharing hack" to continue to have access to their old purchases.


I think apple does not yet support the feature I want: "Merge these two accounts' music and movie libraries, and discard any duplicate purchases".


I'd be grateful to hear of anyone who's had a more positive experience.


There's still one more hole in the process, of course: What happens when a family sharing owner dies? Do all the movies the family has watched and loved together, and all the music they've bought and listened to together just...pop into nothingness?

iPhone 14 Pro Max, iOS 18

Posted on Feb 12, 2025 4:44 PM

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Posted on Jun 15, 2025 4:11 PM

Has anyone in this forum had any resolution to the issue of attempting to merge two Apple accounts tied to the same individual and failing? Like others, I am attempting to migrate purchases from a secondary account to a primary. I have spent six hours with L2 support and was ultimately told that the accounts could not be merged because there is a music library associated with both accounts (which is, of course, the point of merging them). So it appears that I am stuck with two Apple IDs ad infinitum. Is this what others in this boat have learned and accepted?

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27 replies

Apr 5, 2025 10:26 AM in response to hasherati

I have the same issue, not seeing the button at all. Support told me to remove any family sharing from both accounts, do all kind of things to end up saying that maybe it's some Music library.


So at the moment I can't migrate and I don't have the patience to buy applications again, or end subscriptions and start them again with the new one. An absolute mess from Apple.

Jul 8, 2025 10:26 AM in response to GushiPerson

I am in the same boat. Have 2 Apple ID' for 20 years now. Been on the phone with apple care for 12 hours in 2 days and no help. I have 96 movies paid $1762 for over 15 years. They will not refund me so I could just rebut them all on main account.

I am wondering if anyone out there has tried making a brand new apple ID then merging account with media over to it so there is no history of a music subscription on file!

Then move that new account over to the Primary account that you want to use.

I assume from some of these notes I would have to cancel my Apple One subscription.

I hope they resolve this - it's been years already. Just let us have a 1 time apple ID move!

Hate having media and purchases on a different apple ID causing glitches.

Feb 13, 2025 11:05 AM in response to GushiPerson

Exactly the same here.


If merging the two music libraries isn’t possible, there should at least be an option to discard one in favor of the other. But of course, the best solution would still be the ability to merge them.


Unfortunately, for now, I’m stuck doing the same thing — using iCloud Family Sharing so the main account can access purchases from the secondary one.

Feb 18, 2025 6:23 PM in response to One2ManyApples

One2ManyApples wrote:

I am at the point where just buying everything again might be best way to end the dual account management. For me the cost would be high (around $2,500).


I would take that. Just give me a tool/API where it puts everything into a single cart, lets me uncheck all the awful things I don't want (wow, did I really *buy* the Macarena?), and perhaps, unchecks any music that I can *now* get via Apple Music, and at the end of the day, gives me a price. (Some albums/songs can ONLY be bought on the itunes store, and are not in Apple Music).



Mar 23, 2025 7:49 AM in response to GushiPerson

This is quite frustrating and I'm in the same boat.

I originally created a user ID for iTunes, decades ago when the iPod first came out. I've used that id for years until iCloud came out and Apple had me create a "dot me" account, which is now my "primary" Apple ID.

I have a few subscriptions under the legacy account, but it's really just for Apple Music and iTunes Match, so that I don't delete old music files.

I would love to be able to work from only my primary account. Tech support suggested that I add my secondary account as an additional family member, but that failed.

I agree that fixing this issue is an even greater benefit that LLM GPT and AI.

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Attempting to Migrate Purchases from a Secondary Account to a Primary, but failing.

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