Mac Book Pro 13' 2017 - Hard drive failure post Battery Replacement

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roxychikjen Author

Level 1

4 points

Mac Book Pro 13' 2017 - Hard drive failure post Battery Replacement

Hi All,

Just looking for some answers from anyone who has had this issue.

My Mac was in perfect working condition (except the battery)

I took it to Apple, they ran a diagnostic, everything was working perfectly (except for the battery).

I paid $440 to get the battery replaced plus labour costs.

Upon returning home, 3 days later my mac wouldnt turn on. I contacted support and spent 2 hours on the phone to them trouble shooting lots of different things to the point where my computer now has a folder with a question mark on it.

I took it into Apple and they said I appeared to have multiple hard drives linked to the computer (unsure how this happened), and that it is an easy fix. I get a call from the Tech 1 hour later saying my hard drive is cooked and I will need to pay $450 to replace it. I told them under no circumstance would I be paying for the repair as it seems this issue has only occured post battery replacement (the tech told me they performed a full diagnostic prior to replacing the battery and the hard drive was okay).

Has this happened to anyone else? what are my options? I dont feel like I should be paying for the repair nor should I fork out for a new $2.5k laptop based off something that seems to have occured when it was with Apple.

Any advice would be greatly appreciated.

MacBook Pro 13″, macOS 13.7

Posted on Mar 28, 2025 2:36 AM

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Answer 1

John Galt

Level 10

155,414 points

Mar 28, 2025 7:43 AM in response to roxychikjen

I paid $440 to get the battery replaced plus labour costs.

I can't get past that. $440 plus labor? That's just not right.

Mac Repair and Service - Apple Support reveals the following for me here in the United States:

I can't help but think there is more to the story. The "hard drive" was "cooked". Is that really what they said? That's not right either. Who cooked it? Was it baked, broiled, or fried? In any event, since you are asking for advice, your fellow Mac users on this site can't really offer much advice other than to contact Apple again, explain the circumstances, and ask them what they intend to do about it. Apple's repairs are covered under their applicable warranty, nominally 90 days as I recall, at a minimum. Please investigate that yourself, since warranties can be affected by various regional differences.

As I understand it, you gave an Apple Store a working Mac, and they returned one that isn't working. Unless I am missing something that seems pretty clear to me.

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Mac Book Pro 13' 2017 - Hard drive failure post Battery Replacement

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