Why does my iPhone screen go black randomly during phone calls?

Purchased amazon premium refurbished iphone 14 Plus. It seems ok other than screen sometimes goes black making it unusable. It seems to happen on random phone calls. It makes it impossible to put the call on speaker.


should I return this phone ? Is it just a setting issue?


[Re-Titled by Moderator]

iPhone 14 Plus, iOS 18

Posted on Mar 29, 2025 7:09 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2025 7:31 PM

Iphone 14 plus screen goes black: Purchased amazon premium refurbished iphone 14 Plus. It seems ok other than screen sometimes goes black making it unusable. It seems to happen on random phone calls. It makes it impossible to put the call on speaker. should I return this phone ? Is it just a setting issue?

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Return This:

You have been sold a defective item. So, return this. As for getting another one, I recommend getting it from Apple and none other. Consider getting AppleCare for your iPhone to fix such hardware issues as this.

6 replies
Question marked as Top-ranking reply

Mar 29, 2025 7:31 PM in response to Tellmehowtodoit

Iphone 14 plus screen goes black: Purchased amazon premium refurbished iphone 14 Plus. It seems ok other than screen sometimes goes black making it unusable. It seems to happen on random phone calls. It makes it impossible to put the call on speaker. should I return this phone ? Is it just a setting issue?

———-


Return This:

You have been sold a defective item. So, return this. As for getting another one, I recommend getting it from Apple and none other. Consider getting AppleCare for your iPhone to fix such hardware issues as this.

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Why does my iPhone screen go black randomly during phone calls?

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