Iphone displaying green lines can't restart it

my Iphone is displaying green lines and I can't do a force restart


iPhone 13 Pro Max, iOS 18

Posted on Mar 29, 2025 8:53 PM

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Question marked as Top-ranking reply

Posted on Mar 29, 2025 9:02 PM

A Forced Restart will almost always perform, unless there is a physical issue with the buttons. But you are on the right track, and it can take a few tries to get a Forced Restart right. Be sure to perform it quickly and ignore the Power Off Slider that appears midway.


  • Press and quickly release the Volume Up Button
  • Press and quickly release the Volume Down Button
  • Press and hold the Side Button until you see the Apple Logo


Then if that doesn’t help, I would suggest service at your nearest Apple Store Genius Bar or an Apple Authorized Service Provider, as there could be an issue with the display.


Apple Store Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

Apple Authorized Service Provider: Find Locations

2 replies
Question marked as Top-ranking reply

Mar 29, 2025 9:02 PM in response to lb1982

A Forced Restart will almost always perform, unless there is a physical issue with the buttons. But you are on the right track, and it can take a few tries to get a Forced Restart right. Be sure to perform it quickly and ignore the Power Off Slider that appears midway.


  • Press and quickly release the Volume Up Button
  • Press and quickly release the Volume Down Button
  • Press and hold the Side Button until you see the Apple Logo


Then if that doesn’t help, I would suggest service at your nearest Apple Store Genius Bar or an Apple Authorized Service Provider, as there could be an issue with the display.


Apple Store Genius Bar: Genius Bar Reservation and Apple Support Options - Apple

Apple Authorized Service Provider: Find Locations

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Iphone displaying green lines can't restart it

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