Why does Duolingo silence the ringtone on iPhone 13?

My grandma just got an iPhone13 and every time she changes the volume in Duolingo, it silences the ringtone afterwards. Restarting the phone resets it to normal, but that would be a very annoying solution to do every time. Does anybody know why this happens?

[Re-Titled by Moderator]

iPhone 12

Posted on Apr 1, 2025 4:00 AM

Similar questions

Ringtone volume too low on iPhone 13? Is there a way to increase ringtone volume on the iPhone 13? The volume button is at highest level but after the 1st ring of the phone the volume drops lower and it's hard to hear the ringing. This is particularly challenging even in fairly low background noise situations.
5983 3
Ringtone The ringtone on my iPhone 14 only rings at a normal volume on the first ring, then turns really low? Can’t use the volume buttons while it’s ringing because it turns off all volume even though the option to adjust volume is turned on. Confused.
7015 3
Iphone 13 pro max ringtone not working from bottom speakers I have an iPhone 13 pro max and the ringtone audio is not working from the bottom speakers. All other audio works fine from the bottom speaker such as watching videos from photos or YouTube, but when I get an incoming call or if I go to the sounds & haptic in settings to change the ringtone/volume, audio output can only be heard from the top speakers. I have tried to troubleshoot options I've read, such as making sure Do Not Disturb is off, turned off max volume settings and preformed a hard reset, but nothing has fixed the issue. The iPhone 13 pro max is current on the lasted IOS 18.3.1.
1173 2

1 reply

ProustGiulio

Level 10

209,820 points

Apr 1, 2025 4:40 AM in response to bossklara

If it only happens using Duolingo, I suggest that you contact their developer/support team and ask them.

Use this link:--> https://en.duolingo.com/contact

Regards

Giulio

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why does Duolingo silence the ringtone on iPhone 13?

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up