Notification pops up with 'Unable to launch TikTok due to device being locked'

Has anyone seen this push notification before? I’ve seen similar formats for my Photos app and Tiktok. They only seem to happen at night when I’m sleeping and the device is locked.


“The request was denied by service delegate (SBMainWorkspace) for reason: Locked ("Unable to launch com.zhiliaoapp.musically because the device was not, or could not be, unlocked").


The request to open "com.zhiliaoapp.musically" failed.”



[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 18

Posted on Apr 1, 2025 7:50 AM

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Apr 10, 2025 2:31 AM in response to brandonjlouis

The app developer may not have updated their software to ensure compatibility with the iOS version your device is currently running.


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



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Apr 10, 2025 2:31 AM in response to brandonjlouis

  1. Is this your corporate/organisation/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



A corporate profile installed on your iPhone could potentially be contributing to Apple Maps quitting unexpectedly. Here's why:

  • Restrictions: Corporate profiles can have restrictions placed on apps and functionalities. These restrictions might be limiting background activity for Maps, causing it to quit when minimized.
  • Managed Apps: IT departments might deploy specific navigation apps through the profile, potentially conflicting with Apple Maps.
  • Security Settings: Corporate profiles often have stricter security settings that could affect app behavior. This might be causing unexpected shutdowns for Maps.


Here's what you can do:

  • Check with IT: The best course of action is to contact your IT department. They can explain the restrictions set by the corporate profile and see if Maps is affected. They might be able to adjust settings or suggest alternative navigation apps approved for corporate use.
  • Look for App Conflicts: See if your IT department uses a different navigation app through the corporate profile.Conflicting apps might cause crashes.


Additional points to consider:

  • Even if the profile isn't directly affecting Maps, it's still a good idea to check with IT. They might be aware of similar issues and have workarounds.
  • While troubleshooting, make sure you prioritize safety. Don't fiddle with your phone while driving. Pull over if you need to address the app issue.


By working with IT and considering these possibilities, you can hopefully identify if the corporate profile is the culprit and find a solution that allows you to use Apple Maps safely while driving.


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Notification pops up with 'Unable to launch TikTok due to device being locked'

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