Apple Won't Return My Money After my Account Was Hacked!!

• Do you see the charges here:

View your purchase history for the App Store and other Apple media services - Apple Support

• Do you have any other devices logged into your account when you go to Settings > [name on top], and scroll to the bottom of the screen to see the devices logged into your account.

• With two factor authentication it would require a code that was sent to your Trusted Device or your Trusted Phone Number, which may be the same, in order to sign a device into your account. When using your Apple ID on another device, even if it is a TV that required the verification code, make sure you log out before you leave.
• Two factor authentication is not used for purchases, since the device that was making the purchase had already passed the two factor authentication protocol with the verification code.
• For changing your password, I would suggest first turning off Stolen Device Protection and you may have to wait for the Security Delay, then try changing your password again and after that you can turn Stolen Device Protection back on.

About Stolen Device Protection for iPhone - Apple Support

• Please update what you find out after emailing Apple at dpo@apple.com, as that is the contact for charges due to fraud and they may be able to offer additional details. Most refund requests are due to not wanting to make the purchase, a child that you authorized to use your device or forgetting to cancel a free trial, not fraud related like in your case.

I'm sorry but you are talking to other Apple users in this user to user forum. We cannot process any refunds. I suggest you take this up with Apple. It seems you should at least be able to change your password.

This Apple Support page may help. It has a link to follow if you cannot change your password. It also has some good suggestions to help protect your privacy, including setting up 2 factor authentication.

If you think your Apple Account has been compromised - Apple Support

AngryApple99 wrote:

I did have other devices under my account but I have been unable to remove them until this morning..... I have also not been able to change my password, including with apple's help. I'm trying again today.

That is an important clue, as that means someone else knows the password to your account and with two factor authentication also means they were able to view the code on your device or have access to the Trusted Phone number on your account.

What happened when you tapped on the device to remove it from your account and did you recognize them?

Are you seeing an error message when you try to change your password, and if so what is it.

Change your Apple Account password - Apple Support

If you suspect fraud was involved, then review the information provided here and email Apple at dpo@apple.com:

https://reportaproblem.apple.com/static/en-us/privacy.html

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