Can't download apps from App Store

Cannot download from Appstore



[Re-Titled by Moderator]

iPhone 7, iOS 15

Posted on Apr 1, 2025 11:57 AM

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Question marked as Top-ranking reply

Posted on Apr 3, 2025 5:10 AM

Thank you for the additional information. It sounds like either you do not have a payment added to your Apple account or your payment method is not working.


To add a payment method, Open the Settings app.

  1. Tap your name.
  2. Tap Payment & Shipping. You might be asked to sign in with your Apple Account.
  3. Tap Add Payment Method.


More instructions are here:

Add a payment method to your Apple Account - Apple Support


The links below may also help.


If you need to change or update your Apple Account payment method - Apple Support


Payment methods that you can use with your Apple Account - Apple Support


3 replies
Question marked as Top-ranking reply

Apr 3, 2025 5:10 AM in response to Sustai

Thank you for the additional information. It sounds like either you do not have a payment added to your Apple account or your payment method is not working.


To add a payment method, Open the Settings app.

  1. Tap your name.
  2. Tap Payment & Shipping. You might be asked to sign in with your Apple Account.
  3. Tap Add Payment Method.


More instructions are here:

Add a payment method to your Apple Account - Apple Support


The links below may also help.


If you need to change or update your Apple Account payment method - Apple Support


Payment methods that you can use with your Apple Account - Apple Support


Apr 1, 2025 12:04 PM in response to Sustai

We want to help if we can but need more information. To help us answer your question:


  • Offer as many details as possible. What happens when you try to download an app? Is the problem with a specific app or any app?
  • Did your device show an error message? Did it include instructions? If so, what was the message and did you follow their directions? 
  • List any trouble shooting steps you have already tried. 


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can't download apps from App Store

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