iPhone 13 mini stuck while updating / restoring

Hi, hopefully someone can help me with this problem! I wanted to update the IOS on my (only a few days old) iPhone 13 mini, so I plugged my phone to my Windows 11 laptop and opened the Apple Devices app (newest version). After the update was downloaded, the software began to install on the phone. I then saw a progress bar under the Apple logo, but the bar stopped moving halfway through. After a while, Apple Devices showed an error message which stated that the phone could not be updated and it gave the following error code: (75). 067E.004B".


I tried force restarting the phone and then to reset the phone instead of updating, but then the exact same problem showed up again. I repeated the procedure of restarting and starting the recovery multiple times on two different windows 11 laptops, with two different cables, but nothing works. The same error is showed a while after the progress bar stopped moving, and the error code was different each time. How can I get my phone to work again?

Posted on Apr 4, 2025 9:55 AM

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Question marked as Top-ranking reply

Posted on Apr 6, 2025 1:52 AM

hi,


To do a DFU (Device Firmware Update) restore on an iPhone, here’s a simple step-by-step guide:


What You'll Need:


  • A computer (Mac or Windows)
  • A USB cable to connect your iPhone to the computer
  • The latest version of iTunes or Finder (on macOS Catalina and later)

Steps to DFU Restore Your iPhone:


  1. Connect your iPhone to the computer via USB.
  2. Open iTunes (or Finder if you’re using macOS Catalina or later).
  3. Put your iPhone into DFU mode:
  • iPhone 8 or later:
  • Press and release the Volume Up button.
  • Press and release the Volume Down button.
  • Press and hold the Side button until the screen goes black (about 10 seconds).
  • While holding the Side button, press and hold the Volume Down button for another 5 seconds. Then, release the Side button but keep holding the Volume Down button for about 10 more seconds.
  • The screen should stay black, and iTunes (or Finder) will pop up saying it has detected an iPhone in recovery mode.
  • iPhone 7 and 7 Plus:
  • Press and hold the Power button and Volume Down button at the same time for about 10 seconds.
  • Release the Power button but keep holding the Volume Down button for about 10 more seconds.
  • iPhone 6s and earlier:
  • Press and hold the Home button and Power button at the same time for about 10 seconds
  • Release the Power button but keep holding the Home button for another 10 seconds.
  1. Restore the iPhone:
  • In iTunes or Finder, you’ll see a message saying that a device in recovery mode has been detected.
  • Click Restore iPhone.
  • Follow the on-screen instructions to complete the restore process.

That’s it! Your iPhone will now restore to factory settings and reinstall the latest iOS version. Make sure you have a backup if you need to restore your data afterward.

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5 replies
Question marked as Top-ranking reply

Apr 6, 2025 1:52 AM in response to loek1955

hi,


To do a DFU (Device Firmware Update) restore on an iPhone, here’s a simple step-by-step guide:


What You'll Need:


  • A computer (Mac or Windows)
  • A USB cable to connect your iPhone to the computer
  • The latest version of iTunes or Finder (on macOS Catalina and later)

Steps to DFU Restore Your iPhone:


  1. Connect your iPhone to the computer via USB.
  2. Open iTunes (or Finder if you’re using macOS Catalina or later).
  3. Put your iPhone into DFU mode:
  • iPhone 8 or later:
  • Press and release the Volume Up button.
  • Press and release the Volume Down button.
  • Press and hold the Side button until the screen goes black (about 10 seconds).
  • While holding the Side button, press and hold the Volume Down button for another 5 seconds. Then, release the Side button but keep holding the Volume Down button for about 10 more seconds.
  • The screen should stay black, and iTunes (or Finder) will pop up saying it has detected an iPhone in recovery mode.
  • iPhone 7 and 7 Plus:
  • Press and hold the Power button and Volume Down button at the same time for about 10 seconds.
  • Release the Power button but keep holding the Volume Down button for about 10 more seconds.
  • iPhone 6s and earlier:
  • Press and hold the Home button and Power button at the same time for about 10 seconds
  • Release the Power button but keep holding the Home button for another 10 seconds.
  1. Restore the iPhone:
  • In iTunes or Finder, you’ll see a message saying that a device in recovery mode has been detected.
  • Click Restore iPhone.
  • Follow the on-screen instructions to complete the restore process.

That’s it! Your iPhone will now restore to factory settings and reinstall the latest iOS version. Make sure you have a backup if you need to restore your data afterward.

Apr 6, 2025 1:35 AM in response to loek1955

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. If you're using a VPN, disable it and check if the error goes away. Go to Settings > General > VPN & Device Management and turn off any active VPNs.
  3. Corporate iPhone Profile Check and Removal Guide
    1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  4. If it is your device, in that case, do you have any profile installed by your corporate/organization/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Please contact the system administrator of the organization who provided the profile to you
  5. Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
    1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
    2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
    3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
    4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
  6. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  7. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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iPhone 13 mini stuck while updating / restoring

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