aTV 4K 3rd Gen TVos 18.4 shuts off automatically after 10 mn

Hello, since the update to 18.4, the aTV shuts off automatically after exactly 10mn when watching movie (Apple TV+ and Disney + - I have not more). I checked and the settings for auto shut off is 1 hour. I did a factory reset (too bad there is no backup for the aTV because it sucks to register all accounts and apps) ... the problem is the same. The aTV has internet through ethernet (gigabyte fiber).

It is not possible to watch a movie with the aTV (I guess I am not the only one primarily using it to watch movies or series).

Any suggestion ?

Thanks

Apple TV 4K (3rd generation)

Posted on Apr 5, 2025 8:49 AM

Top-ranking reply

Urquhart1244

Level 10

146,202 points

Posted on Apr 5, 2025 10:48 AM

the aTV shuts off automatically after exactly 10mn when watching movie. I checked and the settings for auto shut off is 1 hour.

There are two timers on the Apple TV box:

one sleep timer in Settings, for being idle for a while (never, 4h, 2h, 1h, 30m, 15m, 5m); not interrupting any streaming video,
and one ad-hoc manual non-persistent sleep timer in Control Center, which would interrupt whatever the box is doing at the given delay (2h, 1h, 30m, 15m).

Other reasons to shut off would not be controlled by the Apple TV box itself. Could the TV, or router, or other AV equipment have such a timer?

Note than none of the Apple TV box timers have a 10m setting.

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aTV 4K 3rd Gen TVos 18.4 shuts off automatically after 10 mn

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