ICloud shows 400GB+ files but cannot see more than 50GB in iCloud.com, where are those 350GB?

I'm having a problem with iCloud, it is supposed to be 400GB stored, but I can't find those files, I only see about 50GB, I'm using icloud.com to see it, I don't know where the other 350GB come from. Also I'm having problems seeing what is on data recovery, always say try again later, I think those files may be there but I can't access to it, what can I do? I need to recover that space on iCloud.



MacBook Pro 16″, macOS 15.3

Posted on Apr 15, 2025 10:34 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 20, 2025 10:22 PM

Re: ICloud shows 400GB+ files but cannot see more than 50GB in iCloud.com, where are those 350GB?


See how to: Check your iCloud storage on any device - Apple Support

Eg says:

"You can see a graph of how much iCloud storage you’re using and which apps and features are using the most storage on your Mac"

"Check your iCloud storage on your Mac

  1. On your Mac, choose Apple menu  > System Settings, then click your name at the top of the sidebar.
  2. If you don’t see your name, click “Sign in”, enter your Apple Account email address or phone number, then enter your password.
  3. Click iCloud, then click Manage for more details.
  4. A list of apps and features is shown, as well as how much iCloud storage they use. The apps and features that use the most storage are at the top of the list. You can click an app or feature for more information.


Above article has more details of the various categories of files stored."

__________________________________

Wondering if this is where you already checked: Check your iCloud storage on iCloud.com - Apple Support

Eg: says:

"On iCloud.com, you can see how much iCloud storage you have and how much is available

Go to icloud.com/storage, then sign in to your Apple Account (if necessary).


Tip: If you’re already on iCloud.com, you can also click in the toolbar, then click Your iCloud Storage.

Below the storage bar, view the list of apps and features and how much iCloud storage they use.

The apps and features that use the most storage are at the top of the list."

__________________________________________________________________________________________________

Re: "Also I'm having problems seeing what is on data recovery, always say try again later, I think those files may be there but I can't access to it," "blems seeing what is on data recovery, always say try again later, I

think those files may be there but I can't access to it, what can I do? .."


Seems Data Recovery is where you can choose to add a "Recovery Contact" or a "Recovery Key" jn case they are vr needed in order to access and recover files from "Back ups" you've made in iCloud.


Else: Deleted files that can be recovered may remain in the "Recently Deleted" folder for up to 30 days.

If you permanently delete a file from the Recently Deleted folder, you can’t recover that

See: Recover deleted files on iCloud.com - Apple Support

_________________________________________________________________

Re: " ... I need to recover that space on iCloud."


If you intend to delete anything, it is wise to first make copies of the content you store on iCloud.

Eg: If you delete a synced file on your Mac, it is deleted everywhere that it is in sync.

Archive or make copies of the information you store in iCloud - Apple Support


If you want: you can check or change which apps you are syncing to iCloud:

Change which apps sync and store data with iCloud - Apple Support

or

See how to: Manage your iCloud storage - Apple Support

or

Manage your photo and video storage - Apple Support

_________

Resource: iCloud User Guide - Apple Support

_____________________________________

If more help is needed: You can contact iCloud Support:

(There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of their webpasite (link below):

iCloud - Official Apple Support

1 reply
Question marked as Top-ranking reply

Apr 20, 2025 10:22 PM in response to isabelafrr06

Re: ICloud shows 400GB+ files but cannot see more than 50GB in iCloud.com, where are those 350GB?


See how to: Check your iCloud storage on any device - Apple Support

Eg says:

"You can see a graph of how much iCloud storage you’re using and which apps and features are using the most storage on your Mac"

"Check your iCloud storage on your Mac

  1. On your Mac, choose Apple menu  > System Settings, then click your name at the top of the sidebar.
  2. If you don’t see your name, click “Sign in”, enter your Apple Account email address or phone number, then enter your password.
  3. Click iCloud, then click Manage for more details.
  4. A list of apps and features is shown, as well as how much iCloud storage they use. The apps and features that use the most storage are at the top of the list. You can click an app or feature for more information.


Above article has more details of the various categories of files stored."

__________________________________

Wondering if this is where you already checked: Check your iCloud storage on iCloud.com - Apple Support

Eg: says:

"On iCloud.com, you can see how much iCloud storage you have and how much is available

Go to icloud.com/storage, then sign in to your Apple Account (if necessary).


Tip: If you’re already on iCloud.com, you can also click in the toolbar, then click Your iCloud Storage.

Below the storage bar, view the list of apps and features and how much iCloud storage they use.

The apps and features that use the most storage are at the top of the list."

__________________________________________________________________________________________________

Re: "Also I'm having problems seeing what is on data recovery, always say try again later, I think those files may be there but I can't access to it," "blems seeing what is on data recovery, always say try again later, I

think those files may be there but I can't access to it, what can I do? .."


Seems Data Recovery is where you can choose to add a "Recovery Contact" or a "Recovery Key" jn case they are vr needed in order to access and recover files from "Back ups" you've made in iCloud.


Else: Deleted files that can be recovered may remain in the "Recently Deleted" folder for up to 30 days.

If you permanently delete a file from the Recently Deleted folder, you can’t recover that

See: Recover deleted files on iCloud.com - Apple Support

_________________________________________________________________

Re: " ... I need to recover that space on iCloud."


If you intend to delete anything, it is wise to first make copies of the content you store on iCloud.

Eg: If you delete a synced file on your Mac, it is deleted everywhere that it is in sync.

Archive or make copies of the information you store in iCloud - Apple Support


If you want: you can check or change which apps you are syncing to iCloud:

Change which apps sync and store data with iCloud - Apple Support

or

See how to: Manage your iCloud storage - Apple Support

or

Manage your photo and video storage - Apple Support

_________

Resource: iCloud User Guide - Apple Support

_____________________________________

If more help is needed: You can contact iCloud Support:

(There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of their webpasite (link below):

iCloud - Official Apple Support

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ICloud shows 400GB+ files but cannot see more than 50GB in iCloud.com, where are those 350GB?

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