How do I understand the refund or deduction from a new iPad purchase after trading in an old one at Apple?

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Level 1

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How do I understand the refund or deduction from a new iPad purchase after trading in an old one at Apple?

Good afternoon, I went to Apple to fix my daughter's iPad, and I ended up buying a new one because it wasn't worth fixing it. They said they would buy her old one for 125 if I'm not mistaken and a new one would cost 299. I said ok, I signed it, paid everything, plus a discount from my card for the purchase and how much would they have to refund me? Or deduct from the value of the new iPad? I didn't see that. Could you please explain it to me because I don't understand?

[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on Apr 19, 2025 11:01 AM

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Answer 1

sberman

Level 10

272,436 points

Apr 19, 2025 11:56 AM in response to jessika165

jessika165 wrote:

They said they would buy her old one for 125 if I'm not mistaken

First, we don’t know where you’re located so we don’t know the currency units involved here. Perhaps “125” means 125 U.S. dollars. Perhaps it means 125 yen, worth a whole lot less.

Anyway, since your daughter’s iPad is admittedly broken, it would be surprising if Apple offered you any significant amount to trade a broken iPad.

You signed something. Read it very carefully.

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How do I understand the refund or deduction from a new iPad purchase after trading in an old one at Apple?

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