Why can't I trade in my Apple device at the store after ordering online?

I don’t know why Apple cancelled trade in at the store. I placed an order to upgrade and I came into the store but I was told that because I ordered online (even if it was for pickup) I cannot trade in at the store. This was super convenient last time. I came into in, I transferred everything, and I got my credit right away. Plus I was able to trade in for a “customized” model as well, which is not allowed in store now.

I’m asking more out of a need to voice my frustration, although some explanation would be good. I’m guessing it’s that it makes supply chains easier. But what if my product gets damaged on the way back? Again this is just so inconvenient compared to what was available before, DURING THE PANDEMIC NO LESS.

[Re-Titled by Moderator]