In the US, banks must refund unauthorized transactions if notified within 10 business days, according to https://www.consumerfinance.gov/ask-cfpb/how-do-i-get-my-money-back-after-i-discover-an-unauthorized-transaction-or-money-missing-from-my-bank-account-en-1017/. You could try to find out how the situation is in Egypt, or what your banks TOS linked to your specific contract are offering. If you do not get a result from there, maybe seek additional dialogue with an employee. It actually seems like, looking at the General Terms and Conditions of EGBANK, citing from pt 12:
In case of manipulation of the customer's account or the theft or loss of the token device, card(s) or the service password issued to the customer by the Egyptian Gulf Bank:
- The Egyptian Gulf Bank shall be responsible:
For the transactions performed after being officially informed in accordance with the approved means of notification (contacting the call center and confirming this via submitting a written request) of the account fraud, theft or loss of the token device, the card(s) or the service password, where the Bank will refund any amounts/charges that have been deducted, unless if proved by Bank systems and records or the service provider that the transaction was authorized by the customer or by deception from him/her.
… that EGBANK will only refund transactions performed after you discovered that your card has been compromised, and you’ve already informed them about the present issue. You could try to reach out to your bank if they are willing to refund it anyway as a form of accommodation, or if customer protection laws in Egypt offer any benefit to get your money back.