Unable to access Mail account after changing Bigpond email password

I am only able to send and receive emails using WebMail. When using Mail I keep getting told that my email address or password is incorrect. However since I can access through WebMail, then they are incorrect



[Re-Titled by Moderator]

iPhone 13, iOS 18

Posted on Apr 22, 2025 11:28 PM

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Question marked as Top-ranking reply

Posted on Apr 23, 2025 9:13 PM

Re: "When using Mail I keep getting told that my email address or password is incorrect"


Wondering where you changed the BigPond email password .... eg: on the BigPond website ?


It appears that the old password is still listed for access from the Mail app, so BigPond can't allow Apple Mail access. Seems the password.still needs updating in your iPhone's Apple Mail password settings.:


This earlier discussion thread explains how: Change mail account password in ios18 - Apple Community

Eg: Phil0124 says:

"Go to Settings ➜ Apps ➜ Mail ➜ Mail Accounts ➜ [the account] ➜ Account Settings ➜ Re-Enter Password, or just the "Password" field. "

1 reply
Question marked as Top-ranking reply

Apr 23, 2025 9:13 PM in response to Macca933

Re: "When using Mail I keep getting told that my email address or password is incorrect"


Wondering where you changed the BigPond email password .... eg: on the BigPond website ?


It appears that the old password is still listed for access from the Mail app, so BigPond can't allow Apple Mail access. Seems the password.still needs updating in your iPhone's Apple Mail password settings.:


This earlier discussion thread explains how: Change mail account password in ios18 - Apple Community

Eg: Phil0124 says:

"Go to Settings ➜ Apps ➜ Mail ➜ Mail Accounts ➜ [the account] ➜ Account Settings ➜ Re-Enter Password, or just the "Password" field. "

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Unable to access Mail account after changing Bigpond email password

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