"Your Purchase Could Not Be Completed" error on the App Store


I don’t understand why, I have money in my card, but…



[Re-Titled by Moderator]

iPad Pro, iPadOS 18

Posted on Apr 29, 2025 5:28 AM

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Question marked as Top-ranking reply

Posted on Apr 29, 2025 5:47 AM

Your screenshot tells you to contact iTunes support. This is not iTunes support. This is an Apple community foruim where Apple users, like yourself, try to help other Apple users. But we cannot help with this because we do not have access to your files. Please follow the directions on your screenshot or use the ones below to resolve the issue.


To contact iTunes Support, do this: 

1. Click on this link --> Choose your country or region - Official Apple Support  

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Copied from iTunes support - Apple Community


1 reply
Question marked as Top-ranking reply

Apr 29, 2025 5:47 AM in response to Nekomarqs

Your screenshot tells you to contact iTunes support. This is not iTunes support. This is an Apple community foruim where Apple users, like yourself, try to help other Apple users. But we cannot help with this because we do not have access to your files. Please follow the directions on your screenshot or use the ones below to resolve the issue.


To contact iTunes Support, do this: 

1. Click on this link --> Choose your country or region - Official Apple Support  

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Copied from iTunes support - Apple Community


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"Your Purchase Could Not Be Completed" error on the App Store

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