iPad Pro warranty claim with forgotten iCloud password and inaccessible recovery email

Dear AppleCare Team,

We are Zeal (Pvt) Ltd, an IT

solutions provider based in Sri Lanka. One of our customers purchased an iPad

Pro 11 (M4), Serial Number: VPQ26*****.

The device is currently not powering on,

and we forwarded it through our supplier to AppleCare. However, we were

informed that the device requires the iCloud account to be removed before

proceeding.

Unfortunately, the user has forgotten the iCloud password, and the

recovery email cannot be accessed since it was registered under their previous

company, which is no longer active.

We kindly request your guidance on the steps

required to proceed with the warranty claim for this device under these

circumstances.

[Edited by Moderator]

Original Title: Warranty Claim Issue