iPhone 17 Pro with persistent call log and message blanking issues

Question

iPhone 17 Pro with persistent call log and message blanking issues

I bought a brand-new iPhone 17 Pro expecting quality, but the experience has been terrible. I’ve visited the Apple Store 6 times, even got a replacement, and the same issues continue. The call log and messages go completely blank, forcing me to restart the phone just to make one call — then it happens again. I’ve wasted hours going back and forth and feel extremely frustrated. I expect a full refund or a properly working device, plus some goodwill compensation for the time and stress I’ve gone through.

[Re-Titled by Moderator]

Original Title: 17pro isssue

iPhone 17 Pro, iOS 26

Posted on Sep 26, 2025 2:59 PM

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Answer 1

Sep 26, 2025 3:24 PM in response to Chattanoogan

I still have my old 16 Pro, but I erased all data after transferring to the new 17 Pro and updated it to iOS 26. When I tried putting data back on the 16 Pro, it started doing the same thing. I’ve been to the Apple Store 6 times in the last 4 days and still no solution

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Answer 2

Sep 26, 2025 3:04 PM in response to 17proAustralia

You have posted to a user-to-user site. We are all users here......just like you. We have no control over Apple's policies or decisions.

Apple is not here. They will not see your post or reply.

Unless the policies are different in your country, you have 14 days to return the phone for a refund. You'll have to work with Apple on your other requests.

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Answer 3

Sep 26, 2025 3:29 PM in response to Chattanoogan

I still have my old 16 Pro, but I erased all data after transferring to the new 17 Pro and updated it to iOS 26. When I tried putting data back on the 16 Pro, it started doing the same thing. I’ve been to the Apple Store 6 times in the last 4 days and still no solution

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Answer 4

Sep 26, 2025 3:27 PM in response to Bob Timmons

I understand, thanks for clarifying. I just want my phone to work because it’s directly affecting my work. It’s been almost a week now without a properly functioning device, and that’s the most frustrating part

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Answer 5

Sep 26, 2025 3:01 PM in response to 17proAustralia

Did you retain your “old” (prior) phone?

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