I am trying to connect my old phone with my new phone and the new phone says it is installing the update now but it is using mobile data (I don’t want to waste my mobile data and I cannot find the part to connect it to WiFi) and it has been saying the same thing for a while now. What do I do?
[Edited by Moderator]
Kittycatisme12 wrote:
i can’t swipe up because I am setting up the phone. So it doesn’t seem to let me do it. Thank you for the suggestion though.
If you are setting up the phone from Hello screen then it would have asked you for a wifi address before moving on.
Force Restart the phone and see where you are at, or use recovery mode with a computer
Force restart iPhone – Apple Support
If you can't update or restore your iPhone or iPod touch – Apple Support (UK)
Kittycatisme12 wrote:
i can’t swipe up because I am setting up the phone. So it doesn’t seem to let me do it. Thank you for the suggestion though.
If you are setting up the phone from Hello screen then it would have asked you for a wifi address before moving on.
Force Restart the phone and see where you are at, or use recovery mode with a computer
Force restart iPhone – Apple Support
If you can't update or restore your iPhone or iPod touch – Apple Support (UK)
Take it out of low-power mode, plug it in to a power adaptor, and connect to a “solid” WiFi (as your mobile network signal is borderline / marginal).
See also:
If your iPhone or iPad won't update - Apple Support
Swipe up, then Settings, Wifi
Thank you I have restarted it and it worked!
Did you turn off low power mode?
thank you for telling me that but one of my problems is that the pop up to connect it to an actual WiFi network has stopped appearing and I can’t find it
i can’t swipe up because I am setting up the phone. So it doesn’t seem to let me do it. Thank you for the suggestion though.
If "connect my old phone with my new phone" means hotspot via wifi, I am also unsure if Hotspot from the other phone supports updates.
Software update with new phone not working
