Hey guys, i need some help with my iPhone 14 pro. So basically I forgot my iPhones passcode and had to reset the whole phone and now I'm trying to login back to my apple account, i know the apple Id and password, but before i login, it asks for my old passcode which I don’t know. Can someone please help me?
iPhone 14 Pro, iOS 18
It is asking for the old Passcode because the data that you have in iCloud that is encrypted, such as Health and Messages will no longer be able to be used without that Passcode to decrypt it. You should still be able to continue without that data by using the option that says something like "Don't know Passcode". Check in Settings and see if there is a red exclamation point where you will have the option to delete that data and will then be able to use your new passcode for encrypting any future data.
It is asking for the old Passcode because the data that you have in iCloud that is encrypted, such as Health and Messages will no longer be able to be used without that Passcode to decrypt it. You should still be able to continue without that data by using the option that says something like "Don't know Passcode". Check in Settings and see if there is a red exclamation point where you will have the option to delete that data and will then be able to use your new passcode for encrypting any future data.
I was really looking forward to getting back my account somehow, I spent some money on it buying apps and music. Well, nothing I can do now. Thanks for your help mate.
[Edited by Moderator]
I need help with my Apple Account.
