Apple permanently closed my account without reason and kept my balance.
Has anyone dealt with this? My Apple ID was suddenly disabled. I can't download or update anything.
I reached out to support, and they confirmed it's a permanent closed. They refused to give me a specific reason, just saying I violated the terms and sending me a link before cutting off the conversation.
Oh, and I still had credit in my account's balance, which they've apparently decided to keep.
It feels completely unfair that they can do this without any transparency. It’s like they can just decide to cut you off and steal your money whenever they want. Any advice would be appreciated.
iPhone 12 mini, iOS 18