Hi, I got a replacement for my airpod. I followed the steps on how to reset them - forgetting the device etc. when I’ve tried to reset them it says that the case and both AirPods are not mine. This is not true as I’ve only replaced one of the AirPods. I’ve had a look on my account and can’t see the device anywhere so not sure why the error message is showing
Just to make sure, did you follow the steps in this related article?
Set up your replacement AirPods or charging case - Apple Support
If yes, and you are still getting the message, contact the official Apple Support and ask them to look into this from their side.
You can use this link as a start:
Just to make sure, did you follow the steps in this related article?
Set up your replacement AirPods or charging case - Apple Support
If yes, and you are still getting the message, contact the official Apple Support and ask them to look into this from their side.
You can use this link as a start:
AirPod gen 4 anc not connecting
