Apple Music is not working or loading

Question

Level 1

5 points

Apple Music is not working or loading

When I open Apple Music, I am greeted with “Cannot Connect” “The page couldn’t be loaded. Try Again.”

I click the retry it doesn’t work. As well all of my music is gone and playlist are deleted. My playlist titles are still there. My Apple Music is a part of my family plan, is there an issue with that maybe? But I have re-downloaded the app, as well restarted my phone. Also I have changed networks (Cellular data, home wifi, work wifi) and I keep getting the same issue.

iPhone 16 Pro, iOS 26

Posted on Oct 20, 2025 9:13 AM

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Answer 1

Ingo2711

Level 10

80,043 points

Oct 20, 2025 11:30 AM in response to liu158

There has been an issue with Apple Music this morning, but according to Apple, it has been resolved:

...

copied from: Apple - Support - System Status

Can other family members still use Apple Music?

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Answer 2

44m0n

Level 1

8 points

Oct 21, 2025 9:35 AM in response to liu158

I know that we had a global outage yesterday, but I also have the same issue. Restart, Sign in/out, etc nothing works. When it works it's very slow and crashes. Mac AM and IPhone AM has different playlists now.

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Answer 3

Oct 20, 2025 12:01 PM in response to liu158

It has not been resolved cause I’m still having the same issue and I did exactly the same thing you did as well

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