Apple Pay verification sent to inaccessible landline phone

trying to add a card onto my apple pay, but its sending a verification through to a landline phone which is not accessible. how do i change this to a mobile so i can add the card


[Re-Titled by Moderator]

Original Title: trying to add a card onto my apple pay, but its sneidng a verfictaion through to a landline phone which is not accessible




iPhone 15, iOS 18

Posted on Nov 4, 2025 9:01 AM

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Question marked as Top-ranking reply

Posted on Nov 13, 2025 2:49 AM

No, the bank is sending the request and they have old information. It cannot be corrected on the iPhone because it would defeat the purpose of verifying and authenticating you and the device. You must call the bank. Almost all (all?) banks require voice confirmation for this type of change or correction.

3 replies

Nov 4, 2025 6:10 PM in response to paislie257

Your bank has the wrong phone number for you marked as your primary line for contact.


“Adding additional verification

A card issuer can decide whether a credit or debit card requires additional verification. Depending on what’s offered by the card issuer, the user may be able to choose between different options for additional verification, such as a text message, email, customer service call or a method in an approved third-party app to complete the verification. For text messages or email, the user selects from contact information the issuer has on file.


A code is sent, which must be entered into Apple Wallet, Settings or the Apple Watch

app. For customer service or verification using an app, the issuer performs their own communication process.”


Card provisioning security overview

Apple Pay verification sent to inaccessible landline phone

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