FaceTime photos not working after update on iPhone

Facetime photos hardly working since the new update. Sometimes it allows like two, other times none at all and we both have it turned on

Have turned feature on and off. Before the update it would allow a lot of FT photos to be taken now it constantly bugs out



[Edited by Moderator]

iPhone 13, iOS 26

Posted on Nov 4, 2025 9:06 AM

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Question marked as Top-ranking reply

Posted on Nov 7, 2025 5:00 PM

Hi boaliesgirl

Welcome to this Appl (user-to-user) Community!


Re: "FaceTime photos not working after update on iPhone"


Wondering what happens when you try to take a photo and it doesn't "work"

Eg: error message ... don't see the control to press ... press the control and nothing happens ... or ?


Wondering too, which iOS 26 version is currently installed on your iPhone. Eg: iOS 26, iOS 26.0.1, or iOS 26.1 Keeping the iOS updated to the newest version may avoid difficulties.

(Please remember: If you choose to update: It is wise to to back-up iPhone before updating


Else: If your iPhone already has the newest iOS 26 version, and the issue continues:

First try restarting your iPhone : (re-establishes connections, deletes temporary files, may update recent setting changes etc.) as restarting often restores order if something is not working as expected.


Apple support's online article for iOS 26 Take a Live Photo during a FaceTime call on iPhone - Apple Support

Eg: says:

"Note: Make sure FaceTime Live Photos is turned on in Settings > Apps > FaceTime.


  1. During a video call in the FaceTime app, tap the screen to show the FaceTime controls (if they aren’t visible).
  2. Do one of the following:
    • During a call with one other person: Tap .
    • During a Group FaceTime call: Tap the tile of the person you want to take a picture of, then tap ."


Else: If you want to report a suspected "bug" to those who work on the software behind-the-scenes at Apple, you can use their feedback web-form: Feedback - FaceTime - Apple


All the best :-)

1 reply
Question marked as Top-ranking reply

Nov 7, 2025 5:00 PM in response to boaliesgirl

Hi boaliesgirl

Welcome to this Appl (user-to-user) Community!


Re: "FaceTime photos not working after update on iPhone"


Wondering what happens when you try to take a photo and it doesn't "work"

Eg: error message ... don't see the control to press ... press the control and nothing happens ... or ?


Wondering too, which iOS 26 version is currently installed on your iPhone. Eg: iOS 26, iOS 26.0.1, or iOS 26.1 Keeping the iOS updated to the newest version may avoid difficulties.

(Please remember: If you choose to update: It is wise to to back-up iPhone before updating


Else: If your iPhone already has the newest iOS 26 version, and the issue continues:

First try restarting your iPhone : (re-establishes connections, deletes temporary files, may update recent setting changes etc.) as restarting often restores order if something is not working as expected.


Apple support's online article for iOS 26 Take a Live Photo during a FaceTime call on iPhone - Apple Support

Eg: says:

"Note: Make sure FaceTime Live Photos is turned on in Settings > Apps > FaceTime.


  1. During a video call in the FaceTime app, tap the screen to show the FaceTime controls (if they aren’t visible).
  2. Do one of the following:
    • During a call with one other person: Tap .
    • During a Group FaceTime call: Tap the tile of the person you want to take a picture of, then tap ."


Else: If you want to report a suspected "bug" to those who work on the software behind-the-scenes at Apple, you can use their feedback web-form: Feedback - FaceTime - Apple


All the best :-)

FaceTime photos not working after update on iPhone

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