Tier 2 support cant help Safari not working

Here is a doozy for you! Hopefully someone can hep!

I noticed in early june 2025 safari was having difficulty loading webpages i would have to refresh all the time. I flew from aust to doha it worked fine. Flew from doha to Chicago and it wouldnt load any webpage or allow me to log into any app as it needs a connection with safari. Got home to Aust in july. Safari still not loading or working. Get two errors either a “null” error or internal webkit error. I contacted apple support and have been raised to tier 2 supervisor. Have been sent instore have tried factory resets, full restore, sending logs to apple engineers via tier 2. Updating to newest version of iso. Have installed chrome so at least i have a browser but cannot log into any of my apps as it goes to a continue. Screen associated with safari.

have had to pull out my old xs phone which has no battery life and wont update any further. Its obviously now November and there is no solution from apple. Scary thing is one of the techs said while they dont know what caused it or how to fix it its a known issue with apple. I am truly at a loss. Beyond frustrated.

I bought the phone outright less than a year before this happened.

do any of you wonderful apple community have any tips or tricks?

iPhone 14 Pro, iOS 26

Posted on Nov 7, 2025 1:04 PM

Reply
2 replies

Nov 9, 2025 10:16 AM in response to Tequila_Time

From what you describe the iPhone was having trouble loading webpages for a while, so I will assume traveling to Doha was incidental to that problem. Being the ultimate portable devices, iPhones were obviously made for travel.


Apple may not know what caused it to fail; perhaps they lack the motivation to find out, but it seems you're all in agreement that failure has occurred. Yet a complete factory reset didn't fix it?


How to factory reset your iPhone, iPad, or iPod touch - Apple Support


If Apple does not know how to fix their own device perhaps it is not fixable. In that case you would need to purchase a replacement out of pocket.


Scary thing is one of the techs said while they dont know what caused it or how to fix it its a known issue with apple.


A "known issue with apple"... that Apple can't fix? That makes no sense to me either.


I'd be just as frustrated. Buy a new iPhone, tell Apple they can keep yours until they fix it. Or both. Or buy a flip phone, or go without a phone, but there is nothing else this particular Apple product user has to suggest.

Tier 2 support cant help Safari not working

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