iPhone Face ID stopped working. Tech support unable to fix.
iPhone 13 mini running iOS 26.1
Face ID stopped working altogether. Following steps were taken:
1) Software update
2)Settings/Face ID & Passcode
3) Reset Face ID was light pink & did nothing when clicked (see screenshot)
4) Alternate Appearance brought up frame for photo, I followed instructions, and it never got past the screen with the frame. (see screenshot)
5) Powered off and tried the previous steps again with the same result.
6) Called Apple Support and screen shared with representative, followed his instructions to
7) Turn Stolen Device Protection off
8) Try Set Up Face ID again. This time the link took me to where you get the frame to capture your face and move it around. Same result as with Alternate Appearance (above #4) followed instructions, and it never got past the screen with the frame.
9) Representative gave me instructions to turn off the phone (press volume up button; press volume down button; press and hold power button. He said this would disconnect us and he would call me back.
10) In looking at the Recents in my Phone app, I do see that he did call me back, but my iPhone, which is right next to me neither rang nor vibrated and I missed the call. Number he called from does not take messages and calling general Apple Support number will not get me back to the same representative I was working with on this.
How do I fix this. It's nearly impossible to get an appointment at the local Apple Store.
iPhone 13 mini, iOS 26
