You seem to be asking about the Photo option listed at the top of a contact when you want to message them. I looked at several of my contacts and also found that the Photo option is not always available for all contacts. This could depend on the device used by the contact or the limitations set by the company. I noticed that my personal contacts (people on iPhones and Androids with whom I regularly share photos), the photo option appears. Where the contact info is for a company, or a person using a business contact, Photos are not always an option.
- Are two examples showing info for the same contact?
- Are both screen shots from the same iPhone? If yes, which iPhone is it? And what is the iOS?
Could you please provide more information?