Purchased Movie Titles Displaying in French Since macOS/iOS Update — Ongoing for Months with No Fix or Acknowledgement
I’m posting here out of frustration after months of ongoing issues and zero visible progress from Apple.
Since the release of OS 26 in September, every one of my purchased movies and TV titles in the Apple TV / iTunes ecosystem (and many in the Store itself) have been showing French titles instead of English.
This is despite all of my region and language settings being correct — English (Canada) — across all devices.
This issue is not device-specific or user-specific.
It happens on every single Apple device I own.
It’s clearly a server-side metadata localization bug, likely affecting the Canadian English storefront (pulling French titles from the CA-FR database instead of CA-EN).
I have:
- Reported the issue through Apple Support multiple times since September
- Spent over a dozen hours on the phone or chat with advisors and senior advisors
- Been told engineers are “aware” and that a patch was coming
- Watched two OS updates roll out since then with no change — in fact, the issue now appears worse, as more store titles are mislabeled
It has now been nearly two months with no public acknowledgement of the problem, no timeline, and no resolution. Every update seems to ignore the issue entirely.
This isn’t just an inconvenience — it directly affects purchased content, and that raises legitimate questions about consumer rights and purchase integrity.
When someone buys digital media from Apple in one language or region, that purchase should remain accessible as purchased. If metadata or storefront errors cause titles to appear differently (especially when the correct versions still exist on Apple’s servers), that’s effectively a degradation of the product I paid for.
At this point, I’ve exhausted all troubleshooting steps with apple customer service and tried everything myself:
- Language/Region confirmed across devices
- Store region verified (Canada — English)
- Signed out/in on all platforms
- Reset cache and reinstalled apps
- Factory reset devices
None of this changes anything because, again, it’s not a user-side problem.
I’m genuinely shocked that Apple — a company that prides itself on polish and user experience — has let such an obvious and widespread bug persist for this long without acknowledgement. Customers deserve transparency when a known issue affects their purchased content.
I’d appreciate:
- Official confirmation that Apple is aware of the issue,
- An estimated timeline or indication that a fix is actually in development, and
- Some recognition of the time and frustration customers have spent dealing with a problem entirely outside their control.
