Apple Maps iOS Application crashes

Question

Rahul_Dabhi Author

Level 1

12 points

Apple Maps iOS Application crashes

Apple Maps crashes when reordering multiple stops in a route using multi-touch gestures.

Which area are you seeing an issue with?

--> Maps

What type of feedback are you reporting?

--> Application Crash

What type of route planning and navigation?

--> Driving

Does your route include multiple stops?

-->Yes

What does the Maps issue you are experiencing involve?

-->Route Planning and Navigation

Is your issue related to voice navigation?

-->No

Can you provide the location where this issue occurred? If during navigation, please include the addresses of the start and end points.

-->The crash occurs during a drag-and-drop reorder interaction when combined with fast scrolling using a second finger.

What was the specific time this occurred? We need this to pinpoint your issue in the logs.

-->during a drag-and-drop reorder interaction when combined with fast scrolling using a second finger.

Please describe the issue and what steps we can take to reproduce it:

--> Steps to Reproduce:

- Create a route with multiple stops in Apple Maps.

- Long-press on one of the stops to begin dragging it.

- While still holding the stop with one finger, use a second finger to quickly scroll up and down (and sometimes left and right) in a rapid or chaotic manner.

- This already causes occasional crashes.

- To reproduce the crash more consistently:

- Long-press a stop to start dragging it.

- Keep the first finger perfectly still.

- With a second finger, perform a single swipe gesture to scroll at least two rows down.

Before the scroll animation stops, perform another single swipe gesture upward until you reach the row just below the one where you started.

- Wait for the scrolling to stop naturally.

- Move the first finger slightly (still dragging the stop) to create a gap in the list.

- As soon as you move the dragged stop back to its original position, the app crashes.

iPhone 12 mini

Posted on Nov 17, 2025 10:32 AM

Reply

Answer 1

Dec 17, 2025 12:45 AM in response to Rahul_Dabhi

You may try some of these steps, please check after each step...

Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
1. Restart the device. That's it.
2. Still not solved --> Force restart iPhone - Apple Support
If you're using a VPN, disable it and check if the error goes away. Go to Settings > General > VPN & Device Management and turn off any active VPNs. Disabling a VPN only from the iPhone settings may not completely turn it off. To fully disable it, you need to switch it off from the VPN service provider’s app or remove the configuration profile they installed. Only then is the VPN truly off, which can help if it’s causing issues with cellular or Wi-Fi connectivity.
Reset Network Settings: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings: Only network settings are removed.
1. When you reset network settings, previously used networks and VPN settings that weren’t installed by a configuration profile or mobile device management (MDM) are removed. Wi-Fi is turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and Ask to Join Networks settings remain turned on.
2. To remove VPN settings installed by a configuration profile, go to Settings > General > Profiles & Device Management, select the configuration profile, then tap Remove Profile. This also removes other settings and accounts provided by the profile. See Install or remove configuration profiles on iPhone in this guide.
3. To remove network settings installed by MDM, go to Settings > General > Profiles & Device Management, select the management, then tap Remove Management. This also removes other settings and certificates provided by MDM. See “Mobile device management (MDM)” in the iOS Deployment Reference.
4. Reset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
2. You can return settings to their defaults without erasing your content.
3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
Make sure you have the latest updates installed.
1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

Reply