no internet connection after ios 17.7.10 update

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Level 1

6 points

no internet connection after ios 17.7.10 update

17.7.10 broke my wifi (ipad pro 10.5) and none of the steps posted here have helped.

i have restarted, hard reset, reset network settings, reset all settings, reset modem and router, turned off private address. nothing is working. the ipad still won’t connect to the internet and even hotspot won’t work.

websites give a security warning or simply won’t load at all. apps will not open and cannot be downloaded from the app store.

it’s an old device but it was still usable up until this update which has pretty much bricked it.

iPad Pro, iPadOS 17

Posted on Nov 18, 2025 7:19 AM

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Answer 1

Top-ranking reply

LotusPilot

Community+ 2025

Level 10

301,520 points

Nov 18, 2025 7:34 AM in response to hellpaso26

Given the list of troubleshooting steps already performed, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App - using a different Apple device. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting the problem:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

NKMY

Level 1

8 points

Nov 18, 2025 11:26 PM in response to hellpaso26

Any update on this issue? Have similar issue and only left with complete factory reset. But before that want to know if there is any easier way to fix the issue.

Thanks!

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