iPad not turning on, shows black screen

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge undisturbed for at least and hour - or preferably overnight. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

Force Restart

If charging doesn't resolve the issue, a force restart can often fix a frozen screen or software glitch without deleting your data. The steps vary depending on your iPad model:

For iPads without a Home Button (e.g., newer iPad Pro, iPad Air, iPad mini):

Press and quickly release the Volume Up button.

Press and quickly release the Volume Down button.

Press and hold the Top Button (Power/Sleep/Wake button).

Keep holding the Top Button until the Apple logo appears, then release.

For iPads with a Home Button (e.g., older iPad models):

Press and hold both the Home button and the Top Button (or Side button) at the same time.

Keep holding both buttons until the Apple logo appears, then release.

Use Recovery Mode (Last Resort for Software)

If the force restart doesn't work, the next step is to use a computer to put your iPad into Recovery Mode to attempt an update or restore. This requires a Mac (with Finder) or a PC (with iTunes or the Apple Devices app).

Connect to Computer: Connect your iPad to your computer with a USB cable.

Enter Recovery Mode: Perform the Force Restart steps for your specific iPad model (see above), but do not release the button(s) when the Apple logo appears. Continue holding until you see the recovery mode screen (an image of a computer and a cable).

Update or Restore: A window should pop up on your computer offering to Update or Restore your iPad.

Choose Update first. This will reinstall iPadOS without erasing your data.

If that fails, repeat the steps and choose Restore. Warning: This will erase all data and settings on your iPad.