Unable to restore Ipad

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Level 1

6 points

Unable to restore Ipad

My Ipad air 4th generation has been broken for about 3 years now, and last year they managed to repair it due to how bad the damage was. Its been a while and i forgot my passcode so we disabled the ipad to connect to itunes. Itunes would not detect the ipad even though we’ve tried hundreds of different USB cables. I tried using apple devices and it worked, however everytime i tried to restore it, 5 minutes after a notification would pop up saying my ipad cannot be restored. After a few tries i got it to the updating screen but it would stop at least 40% in. This cycle kept on repeating until I eventually gave up. The nearest apple store is 7 hours away, and i dont want to spend lots of money to take it in.

iPad Air, iPadOS 14

Posted on Nov 24, 2025 8:54 PM

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Answer 1

Nov 25, 2025 4:42 AM in response to Elina_g

Be aware that an Apple Authorised Service Provider (AASP) may be much closer to you than your nearest Apple Store:

iPad Repair and Service - Apple Support

Otherwise, you might initially seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively you can initiate and manage your support cases from another Apple device using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist with troubleshooting:

Genius Bar Reservation and Apple Support Options - Apple

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Answer 2

Nov 24, 2025 9:29 PM in response to Elina_g

Try heading to a apple store and repeat your same problem to them, i know it’s long, but it’s your best case scenario, your regular nearby repair store doesn’t have access to your icloud restoration (They don’t have permission to access)

Sorry!

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