Apple Music not working

i can’t use my Apple Music as I unsubscribe, but now I want to get back to it but it’s telling me my bank details and ect aren’t working. When I’ve already updated my details for that app. Thank you

iPhone 16 Pro, iOS 18

Posted on Nov 25, 2025 4:08 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2025 2:04 AM

Did you check these troubleshooting steps?


...

  • Check what payment methods you can use with your Apple Account in your country or region.
  • If you're using an accepted payment method but your Apple Account is set to a different country or region, change your country or region.
  • If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing. Only the family organizer can have a payment method on file. If you want to use your own payment methods, turn off purchase sharing, then add your own payment method.
  • Double-check that your name, billing address, and other information is spelled correctly and matches what you have on file with your financial institution.
  • Some payment methods require that you verify through your financial institution's app, text message, or other means. Contact your financial institution for help if you're unable to verify.

...

copied from: Add a payment method to your Apple Account - Apple Support


You can also add Apple Gift Cards, if available for your region, to pay for Apple Music.

How to redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support


The Apple account balance will be topped up and used automatically for paying your subscriptions and other purchases, before other payment methods are used.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support




2 replies
Question marked as Top-ranking reply

Nov 26, 2025 2:04 AM in response to shennan82

Did you check these troubleshooting steps?


...

  • Check what payment methods you can use with your Apple Account in your country or region.
  • If you're using an accepted payment method but your Apple Account is set to a different country or region, change your country or region.
  • If the Add button is grayed out, you might be in a Family Sharing group and you use purchase sharing. Only the family organizer can have a payment method on file. If you want to use your own payment methods, turn off purchase sharing, then add your own payment method.
  • Double-check that your name, billing address, and other information is spelled correctly and matches what you have on file with your financial institution.
  • Some payment methods require that you verify through your financial institution's app, text message, or other means. Contact your financial institution for help if you're unable to verify.

...

copied from: Add a payment method to your Apple Account - Apple Support


You can also add Apple Gift Cards, if available for your region, to pay for Apple Music.

How to redeem your Apple Gift Card, App Store Card, or App Store & iTunes Gift Card - Apple Support


The Apple account balance will be topped up and used automatically for paying your subscriptions and other purchases, before other payment methods are used.

What you can buy with your Apple Gift Card or Apple Account balance - Apple Support




Nov 26, 2025 6:08 AM in response to shennan82

Even if your bank card works elsewhere and shows as “updated,” Apple may still reject it because:

✔ The old payment token is still stored

✔ Your bank is blocking Apple recurring billing

✔ Apple Pay card ≠ iTunes billing card

✔ You have an unpaid Apple billing balance

✔ Your region billing info doesn’t match the card’s issuing country

✔ Bank requires extra verification (3D Secure / OTP)

✔ Payment method is “authorized” but not “accepted” for subscriptions

✔ Apple’s system still thinks your old subscription is in a failed billing state


Apple Music not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.