Apple Gift Card refund not received — what is the expected refund timeline?

To check if chat support is available, first go to this link:

Official Apple Support

Under the section for "Get Support", choose Start Now. You will need to type what information you are looking for and would suggest typing "Gift Cards". That will list some related Support Article and on the bottom you should have a button that says "Get more help" where your support option will be seen. If Live Chat is available, you can use that. That is what I see in my region, but not positive about yours.

I have never seen a follow up email that would show refund status as Apple does not know when your bank would post the refund to your account. After the refund is initiated which should have been the case with the cancellation email, then it is up to your bank of the issued card to post the refund to your account. In most cases, this takes about 5-7 business days, but that is beyond what Apple can control, so the recommendation for other refunds such as App Store refunds is to contact the financial institution if it has been longer than 30 days.

Apple Gift Card refunds are processed differently and do not appear on reportaproblem.apple.com. Since you paid with an international card from Nepal, expect the refund in 7–30 business days. To contact Apple from a non-supported country, use Apple Support Chat, Apple India/Singapore support, or email the Apple Gift Card support team directly.

Yes, depending on the country you’re in chat may or may not be available. You can also call Apple Support. Email support is generally not a means of contacting Apple Support.

Please use the link below, and then scroll to the bottom of the support article and and you’ll see links to the contact channels available in your country.

Official Apple Support

azaksalmarzur28 wrote:

email the Apple Gift Card support team directly.

Apple does not have an email address for the Apple Gift Card support team. That was either totally made up or an AI Hallucination. I agree with the refund period that was suggested, but it is not helpful when inaccurate and unverified information is provided. Always test an AI response if that is the main source of information.