I subscribed to Claude pro plan from my iphone using app store and google pay. But it is not showing up on the app. I get the following error: you have an active subscription , but it doesn't match the current claude.ai account.
iPhone 15 Pro, iOS 26
gavinp wrote:
There is no phone number associated with Claude, nor is there an option to add a phone number.
The email is the same now. It wasn’t when I initially signed up in the App Store, but I updated my Apple email to match. The issue persists, despite both emails matching.
I did the same thing, although the email address I used was a Hide My Email so the Apple Account email was not recognized by Claude. I had to go through the steps to delete the Claude Account and I did have the phone number linked, so it also had to be unlinked as described in the Claude Support Article before I could create a new account with my actual Apple email address. That is what worked for me and my subscription was reflected on that account.
I found this solution through my own research as Claude support was not helpful other than the AI bot telling me my email account could not be transferred and I should contact Apple. I did contact Apple, although it seemed to be a cop out response and of course they could not resolve the issue with the other Claude account. Even though it is working now, I am not planning on renewing my subscription due to the lack of actual support available and difficulty in being able to talk to a real person for a resolution.
My honest recommendation is to request a refund from Apple and hopefully it will be granted. I have seen it go both ways, but you may get lucky. There are many other AI alternatives that do have support and when their AI bot cannot resolve the problem, I'm not confident in their AI service that is being offered.
I hope they compensate the lost days of my subscription otherwise, what’s the point? They might as well just give a refund.
same issue 😅
Subscribing to Claude pro using app store
