FaceTime quits unexpectedly on new MacBook Air

Question

elke277 Author

Level 1

4 points

FaceTime quits unexpectedly on new MacBook Air

FaceTime quits unexpectedly whenever it is started on new MacBook Air

Crash report:

Process: FaceTime [23268]

Path: /System/Applications/FaceTime.app/Contents/MacOS/FaceTime

Identifier: com.apple.FaceTime

Version: 36 (36)

Build Info: MobilePhone-2975600042000000~27

Code Type: ARM-64 (Native)

Parent Process: launchd [1]

User ID: 502

Date/Time: 2025-11-28 09:18:16.0655 +0100

OS Version: macOS 15.5 (24F74)

Report Version: 12

Anonymous UUID: 658EA6DE-B7BD-A601-659F-44020EB4DC6C

Sleep/Wake UUID: 8874AADF-3117-48E8-B6D7-552DAF445C99

Time Awake Since Boot: 580000 seconds

Time Since Wake: 377 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000001, 0x00000001a41f01bc

Termination Reason: Namespace SIGNAL, Code 5 Trace/BPT trap: 5

Terminating Process: exc handler [23268]

MacBook Air 15″, macOS 15.5

Posted on Nov 28, 2025 12:22 AM

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Answer 1

Nov 28, 2025 1:19 AM in response to elke277

FaceTime on your new MacBook Air is crashing on startup due to a configuration or system-level issue, not normal behavior. Start with restarting, correcting Date & Time, and resetting FaceTime preferences. Then test in a new user account and Safe Mode to see if the issue is user-specific or system-wide. Update macOS to the latest version, and if it still crashes everywhere, perform a non-destructive macOS reinstall and contact Apple Support with your crash log. This combination of steps almost always resolves persistent FaceTime crash-on-launch problems on new Macs.

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