APPLE TV not working, after being billed TWICE

HI segunfromsouthampton

welcpme to the Apple (user-to-user) Communiy!

Re: APPLE TV not working, after being billed TWICE

If this is a new subscription, were you charged for the current month, and then perhaps for the month ahead ?

• You can View your purchase history for the App Store and other Apple media services - Apple Support

• Were two subscriptions accidentally started : If you want to cancel a subscription from Apple - Apple Support

• If needed, you can: Request a refund for apps or content that you bought from Apple - Apple Support

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Re: I can't seem to get my apple tv working

We don't know whether this is for Apple tv app itself, for watching on on a smart tv, or for an Apple tv device / box ?

If for the Apple TV app on iPhone:

The newest iOS update is iOS 26.1 ... if you haven't already installed that, updating may help.

or

Apple support's online articles (links below) may help:

See how to: Use your iPhone, iPad, or Apple Watch as a remote for Apple TV 4K - Apple Support

or

For the Apple TV app:

See what to do: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

or

For the Apple TV box:

What to do: If your Apple TV can't connect to Wi-Fi - Apple Support

or

See how to: Set up your Apple TV 4K or Apple TV HD - Apple Support

and

Resource: Apple TV 4K User Guide - Apple Support

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For more help / support / contact options: Apple TV support website : Apple TV - Official Apple Support

All the best :-)