How to resolve pending charges and enable App Store purchases despite billing issues?

Question

How to resolve pending charges and enable App Store purchases despite billing issues?

“There is a billing problem with a previous purchase”

How do I eliminate these pending charges that have held my account hostage now since at least September?

I has reasonable excuses:

I am not paying for apps I didn’t want, didn’t use during the time period for which they’re charging; didn’t even have access to my devices or my account during such timeframe due to unforeseen circumstances beyond my control; i.e., government intervention; addendum: I will gladly pay for cloud services, working on pulling those funds together cuz I might’ve been murdered, long story.<<end thought>>

<<suggestion for the big guys at the top to consider and hopefully agree to for spider crew to implement or to delegate accordingly; or are the spider guys the big guys at the top? You thought I was a spider guy? I thought I was the guy at the top ever since I got to hang out with Lucifer, seemed legit>>

Can we solve this puzzle? Pretend I don’t even have a way to pay them if I wanted. Although I will make sure to pay my cloud storage but I need a better system payment processing format to not only manually select which things to purchase but to anticipate which things are going to be attempting to be purchased/processed soon, now, or sometime in the foreseeable future. I’m not briefed on the technical details of the company’s contractual obligations to their app developers and relevant App Store app providers, but if possible; Please tell the Apple debt collector agency, that from time to time they might need to tell their third-party, “No, sorry. We tried to process payment and did our due diligence in attempting to collect a debt as your servicer, but we cannot justify continuing to disrupt market trade operations beyond the efforts we have made up to now. It appears the customer did not use the product or service after the trial period had expired (this should also be another click and agree to make purchase situation, right when the trial period of an app ends it needs a new pop-up menu to agree to actually make the purchase at the time of payment process, it’s just a cheesy scam that is very frustrating and short-sided otherwise. People like to feel like their product or hardware protects them from themselves and the big bad me olvidè (“to me it has become forgotten,” or to that affect); we want Apple to make us feel safe and secure, isn’t that what the devil is for?

<<this is not really part of the conversation>>

Does this happen to others?

Is it surprising that people still purchase inferioroid? What do you mean? My mom turned her Glxy Pen Pad Phone 8 into an iPhone 14. My computer and all relevant resources cannot tell a difference either; cloned.

I’m just comparing frustrations here.

Mercí,

Lüsçfièrno **** *****

P.S. the question is at the top.

[Edited by Moderator]

Original Title: Help needed getting around “There is a billing problem with a previous purchase”; goal: download new or old things from App Store, be able to update apps. Willing to settle for ‘dismiss’ button and/or ‘pay later’ or ‘open a small line of credit’ opt.

Posted on Dec 2, 2025 5:55 AM

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Answer 1

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Limnos

Level 10

426,677 points

Dec 2, 2025 6:23 AM in response to ConsiderateAmericanSovereignty

Pay what you owe and then ask for a refund. That's how it works with Apple.

To request a refund for apps or content that you bought from Apple click on this link --> Request a refund for apps or content that you bought from Apple - Apple Support

If you need to speak with somebody, refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.

This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.

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