How do I resolve a password issue on my new MacBook Air when the screen won't accept it?

new air mac user. Thr screen will not except my password after setting up my account. I know the password is good because I can get into my account on the web.It keeps making me wait...up to 3 hrs to try again




[Re-Titled by Moderator]

Original Title: password problem

Posted on Dec 2, 2025 4:45 PM

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Question marked as Top-ranking reply

Posted on Dec 2, 2025 4:53 PM

The password used to login to your computer is not the same password used for your Apple Account, which you can log in to on the web.

The Mac login password is the one you used when you created the user account on the Mac when you first set it up.

Since you have apparently forgotten that Mac login password, this: If you forgot your Mac login password - Apple Support


3 replies
Question marked as Top-ranking reply

Dec 2, 2025 4:53 PM in response to appleflac

The password used to login to your computer is not the same password used for your Apple Account, which you can log in to on the web.

The Mac login password is the one you used when you created the user account on the Mac when you first set it up.

Since you have apparently forgotten that Mac login password, this: If you forgot your Mac login password - Apple Support


How do I resolve a password issue on my new MacBook Air when the screen won't accept it?

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